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Our Commitment

At Daraz Palace Responsible Gaming – Stay in control, stay in the fun

Gaming is meant to be fun, not stressful. Daraz Palace believes every player should be able to enjoy themselves consciously, safely, and within their own limits.

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18+
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Table of Contents

What Is Responsible Gaming and Why Does It Matter?

Responsible gaming means treating gaming as a form of entertainment — not as a way to make money or escape life's problems. At Daraz Palace, we believe every player should enjoy gaming mindfully and within their own limits.

Online gaming is growing fast in Bangladesh — and so is the risk of gaming addiction. Daraz Palace is committed to building a culture of responsible play. We want every member to enjoy themselves, without gaming ever taking a toll on their life, family, or finances.

The foundation of responsible gaming is simple — set a budget before you play, set a time limit, and know when to stop. Chasing losses by betting more after a losing streak is never a wise decision.

Keep in Mind: Gaming is entertainment — wins and losses are both part of it. Never chase your losses by placing more bets to try to win back what you've lost.

Daraz Palace works to ensure a safe, transparent, and enjoyable environment for every player. Our responsible gaming tools and support are always available to you.

Daraz Palace Protection Tools

Daraz Palace provides its players with a range of effective protection tools to help you stay in control of your gaming:

Deposit Limit
Set daily, weekly, or monthly deposit limits. Once set, they take effect immediately.
Session Time Limit
Set a daily time limit for playing. You'll receive an automatic alert when your time is up.
Loss Limit
Gaming will automatically stop once you've reached a set loss amount, protecting you from bigger losses.
Cooling-Off Period
Take a break from gaming for anywhere between 24 hours and 6 weeks. Your account will be temporarily suspended during this period.
Self-Exclusion
For a longer break, you can self-exclude from the platform for anywhere between 6 months and 5 years.
Reality Check
Automated messages at regular intervals will remind you how long you've been playing and how much you've spent.

How to Set Limits

Setting limits on Daraz Palace is quick and straightforward. Just follow a few simple steps to define your gaming boundaries:

1

Log In to Your Account

Log in to your Daraz Palace account and click the profile icon in the top right corner.

2

Go to Responsible Gaming Section

Go to your Account Settings and look for the "Responsible Gaming" option.

3

Choose a Limit Type

Choose the limit that suits you — deposit limit, session limit, or loss limit.

4

Set Spending & Time Limits

Set daily, weekly, or monthly spending and time limits based on your budget and preference.

5

Confirm

Save. Limit reductions take effect immediately, but increases require a 24-hour cooling-off period.

Increasing your limit requires a 24-hour waiting period. This is designed to protect you from making impulsive decisions.

Self-Exclusion – Extended Break

If you feel you need a long break from gaming, Daraz Palace's self-exclusion feature is here for you. Through this process, your account will be completely closed for a set period of time.

Self-Exclusion Duration

  • 6 Months – Short-Term Exclusion
  • 1 Year – Medium-Term Break
  • 3 Years – Long-Term Exclusion
  • 5 Years – Maximum Duration
  • Permanent Exclusion – if you want to stop altogether

During self-exclusion, you will not be able to log in to your account, you will not receive any promotional emails, and any attempt to open a new account will be blocked. Even after the exclusion period ends, a minimum waiting period of 7 days is required before reactivation.

Self-exclusion is a serious decision. Once activated, it cannot be reversed before the period ends. Contact our support team if you need assistance.

Signs of Problematic Gaming

Gaming addiction develops gradually. If you notice any of the following signs, take them seriously and seek help:

  • Chasing losses by placing increasingly larger bets
  • Being unable to control your gaming, or repeatedly trying and failing to cut back
  • Feeling restless, irritable, or anxious when not gaming
  • Spending time meant for family, friends, or work on gaming
  • Lying or keeping secrets because of gaming
  • Turning to gaming to escape life's problems
  • Continuing to game despite financial hardship
  • Gaming at the expense of sleep, meals, or your health

If you recognize any of these signs in yourself, please reach out to our support team. We're here to help, not to judge.

Check Yourself

Read through the questions below and check the ones that apply to you:

Have I ever spent more than my set budget?
Have I tried to chase my losses by placing bigger bets?
Has gaming caused problems in your relationships or at work?
Do I find it hard to stop gaming?
Have I hidden anything from my family because of gaming?
Do I turn to gaming to relieve stress?

Practical Tips for Healthy Gaming

Follow these simple tips to build responsible gaming habits on Daraz Palace:

  • Set a budget first: Decide how much you want to spend per session and stick to it.
  • Set a Duration: Set an alarm or timer and stop when it goes off
  • Don't Bet on Impulse: Avoid placing large bets when you're angry, frustrated, or emotionally charged
  • Accept that losses are normal: Wins and losses are both part of gaming — treat every loss as a learning experience
  • Take Regular Breaks: Take a break of at least 10–15 minutes every hour
  • Keep other hobbies: Make time for family, friends, and other hobbies outside of gaming
  • Never play with borrowed money: Never gamble with borrowed money or by dipping into your savings
  • Let Your Family Know: Be open with your family about your gaming habits.

Remember — gaming is entertainment. It should be a small part of your life, not your whole life.

FAQs

Yes, limits can be increased, but a 24-hour cooling-off period applies before the change takes effect. This waiting period is in place to prevent impulsive decisions. Decreasing a limit, however, takes effect immediately.

Yes, any balance remaining in your account during self-exclusion can be withdrawn. However, new deposits and gaming activity will not be permitted. Contact our support team to process your withdrawal.

If you believe someone in your family is struggling with gaming addiction, reach out to us at support@darazpalace.net. We can review accounts at the request of third parties and take appropriate action where needed.

Reality Check is an automatic reminder that appears on your screen at set intervals, showing how long you've been playing, how much you've deposited, and how much you've spent. You can set it to trigger anywhere between every 30 minutes and every 2 hours.

No, Daraz Palace is strictly for users aged 18 and above. Age is verified at registration, and identity is confirmed through KYC checks where needed. Any account found to belong to a minor is closed immediately.
Why Daraz Palace Stands Out

Our Commitment to Responsible Gaming

We are always committed to ensuring the safety and well-being of every player

Strict Age Verification
Daraz Palace verifies your age at the point of registration. Through the KYC process, identity documents are checked to ensure only users aged 18 and above can access the platform.
Behaviour Monitoring
Our system automatically detects unusual gaming patterns, and our team proactively reaches out to players who may be at risk.
24/7 Support Team
Our dedicated support team is available 24/7 via live chat and email for any responsible gaming assistance you need.
Instant Lock Feature
Lock your account at any time with a single click — no explanations needed.
Awareness Programs
Daraz Palace regularly shares responsible gaming information and awareness messages to help players make informed decisions.
Family Protection
If a family member is struggling with a gaming addiction, you can contact us on their behalf. We're here to support families too.

Play Responsibly, Stay Positive

Gaming on Daraz Palace is about more than just winning — it's meant to be an enjoyable experience. Register with awareness and use our protection tools to play safely.

Register Now Log In
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